1. Counselling skills course for managers
The aim of this course is to prepare managers to carry out a counseling process with staff who may be having difficulties inside or outside of work. This course will enable them to guide the staff member towards making the correct decisions or point them towards professional support.
2. Coaching skills for managers
Coaching staff is the way forward and takes away much of the workload of the management team. This course will enable managers to identify coaching needs within their teams and plan, deliver and evaluate coaching programmes throughout the organisation.
3. Communication skills
This session looks at the whole process of communication within the company and within individuals. It enables staff to communicate more effectively within the company and ensures that everyone receives the correct message.
4. Assertiveness skills
Assertiveness is an attitude of mind. This course empowers your staff team to make decisions and communicate effectively within the organisation and outside with clients. The aim here is to maximize the company’s efficiency in dealing with clients.
5. Team leading skills
The aim here is to ensure that all staff understand the processes of a group and how they can influence the team in both a positive and negative manner. At the end of this course staff will be able to identify strengths and areas of development within their own teams and to develop the team.
6. Team building (indoor or outdoor)
This offers companies the opportunity to have their teams put through their paces, to see if they can work together under pressure. It will also provide accurate feedback to staff who accept the leadership challenge. In these sessions we will concentrate on the need for planning, communication and teamwork.
7. Credit control
This course looks at ensuring that the credit control system used in your company is effective. It makes your staff aware of the tactics tricks and threats used by companies to delay payments. It also deals with effective paperwork systems.
8. Purchasing strategies for buyers
This course looks at the top 26 methods of improving your buying power. We will concentrate on maximizing your company’s profitability. It will also look at personal effectiveness in purchasing.
9. Sales development
This course is designed to maximize the performance of your sales team whether or not it is phone sales of direct customer contact. We will look at the issues of body language and 101 ways of handling customer objections. We will also explore the top negotiating skills used in sales. We will look at the 7 stages of selling.
10. Customer care in business
Customer Care is one of the most important aspects of business. This course explores the relationships between the customer, the staff and the company which will ensure repeat business and customer loyalty. The course will follow existing customer policies to maximize the business opportunities in a competitive market.
11. Report writing
One of the biggest complaints today in business is that of poorly written reports or projects. This course will give guidelines to ensure that all future reports follow are up to the required standards expected in your industry.
12. Appraisal Training
Performance appraisal is a necessary tool for the modern manager. This course looks at the planning and preparation needed before appraisal can take place. We will look at how appraisal is delivered and how to identify training needs within your team and the evaluation process. Appraisal forms can also be provided if your company is not currently using the system.
13. Effective presentations
Members of your team may have to make internal and external presentations. This course will enable them to follow the 10 steps to effective presentations using a range of methods of delivery. The aim is to maximize performance and information flow but minimize the time taken to deliver.
14. Bullying and Harassment in the workplace
This has been one of the most popular courses in the past three years and has resulted in a reduction in the number of problems caused by staff. We will look at the differences between harassment and discrimination and the role of the employee with regard to harassment in the workplace.
15. Chairing/facilitating meetings
This training programme will enable staff to be more effective in managing meetings. It will also explore the roles within a meeting, planning and evaluation. It will also look at handling difficult meetings and awkward staff. It will also de-mystify the jargon of meetings.
16. Delegation skills
How to even the workload within your staff team, at the same time ensuring that all staff have a share in increased responsibility. The role of the modern manager is to equip all staff to improve performance and skill of all team members. This course will enable them to do just that.
17. Time management
“I never have enough time to do everything” This course explores the myths surrounding time management and shows candidates how to avoid time wasting and how to prioritize twice a day to maximize efficiency. This course will make more time available to manage your workload on a day-to-day basis; rather than chase deadlines you control them.
18. Leading Change in a working environment
This course looks at the planning and preparation needed to ensure that change is accepted within the workplace. We explore change using a four stages model, which carefully takes us through pre planning to implementation and evaluation. We anticipate problems and come up with solutions enabling the transition to be smooth and acceptable.
19. Scheduling workload
Ensuring that all staff has an equal share of the workload is a problem which most managers face. This course looks at how to avoid the pitfalls of work imbalance and giving staff tasks because you know that only they can deliver on it. This looks at scheduling on a daily, weekly and monthly basis.
20. Project management
This course shows managers and staff how to balance the needs of the team with the expectations of management. This is a practical course in project management, which looks at the existing skills a manager has and develops new skills, which get the project finished on time and within budget.
21. Giving and receiving Feedback
One of the more difficult tasks that manager have is the role of giving and receiving feedback on a daily basis. This course looks at how to give feedback in a supportive manner whilst changing behaviour or attitudes within your team. It also looks a depersonalising feedback when given to managers. “You have to take it as well as give it.
22. Finance for non financial managers
This course looks at providing managers with the day-to-day skills of budgeting for a team or a department. It covers the main aspects of pricing and project management, balancing the books, preparing figures to trial balance and preparation of monthly accounts for Board level.
23. Conducting and monitoring Evaluations
After the introduction of new systems, processes or the formation of new teams management ultimately need to know if they are working. This session provides staff with the skills needed to monitor and evaluate change so that it can be measured and understood. We will also look at paper-based systems for recording information and setting milestones for measuring the effects of change.
24. Marketing within business
This is a basic course which looks at the first principles of marketing and provides a platform for staff to look at the concept of marketing and understanding the 4 p’s. After this course staff will be able to contribute directly within the marketing team and conduct internal and external research.
25. Recruitment and selection
This enables staff to contribute to the process of recruitment and selection. It shows staff how to draw up job specifications, advertisements, interview questions, essential and desirable criteria, conduct the interview and recording procedures. We will also explore the legal aspects of recruitment.
26. Training the Trainers (can be an accredited course 6 days)
Most organisations prefer to conduct training internally rather than pay consultants to deliver programmes which staff are more than capable of delivering. This course enables staff to implement training surveys, design courses, make them exciting, maximize efficiency and evaluate training outcomes. We will look at the 15 methods of delivering information in a session.
27. Stress management at work
We will look at the effects of stress in the workplace. We will identify coping strategies for staff in dealing with stress. We will show staff how to carry out a stress management interview guide, understand the differences between physiological, emotional and behavioral stress in your staff. Comprehend your limits and know when to walk away.
28. Personal Effectiveness/Development
This is a course which looks at the individual and looks to draw up a personal development plan. This plan will enable a staff member to increase their effectiveness within the workplace. It will enable them to keep an accurate record of their own performance. A mentoring agreement will be part of the course.
29. Developing Teams/individual
This course looks at how to develop the skills of your team. It will also look at how you as a manager can have an active role in the development of your team. It will identify your role as a shaper of team ethics and standards. It will explore the concepts of objectivity and impartiality within a team and the manager’s role as a catalyst for individual and team development.
30. Dealing with poor performance
One of the most difficult jobs that any manager can face is to point out and deal with poor performance. This course does just that, it shows staff how to identify, quantify and deal with poor performance. It looks at the individual understanding their performance, accepting change and gives them coping strategies to be able to deal with it. It looks at target and goal setting for the individual to improve performance.
31. Dealing with discipline issues
This course links in with the whole concept of managing performance, setting boundaries and legal awareness. We look in detail at grievance procedures, disciplinary procedures and setting standards for behaviour.
32. Conflict resolution and problem solving
This is the most popular course in the public, private and voluntary sectors. It deals with negotiation skills and looks at the top 8 skills that are used worldwide. We look at the whole concept of body language and what it means. This course looks at the individual and how you cope with conflict and how to use the six stages to problem solving.
